Refund Policy

Northern Prints

Last Updated: August 16th 2026

Custom Products

All Northern Prints products are made to order using the photos you provide.

Because of this, we do not accept returns or exchanges for:

  • Change of mind

  • Incorrect photo selection

  • Issues with image quality provided by the customer

We encourage you to review your photos carefully before placing your order.

Damaged or Incorrect Orders

If your order arrives:

  • Damaged

  • Defective

  • Incorrect due to our error

Please contact us within 48 hours of delivery.

📧 northern.prints@outlook.com

Please Include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Once reviewed, we will:

  • Offer a replacement, or

  • Provide a refund, depending on the situation

Order Changes and Cancellations

Because orders are processed quickly:

  • Changes or cancellations must be requested within 8 hours of placing your order

  • After this window, your order may already be in production and cannot be changed

Refunds

If a refund is approved:

  • It will be processed to your original payment method

  • Please allow 3–10 business days for it to appear on your statement

Our Promise

We truly want you to love your order.

If something isn’t right, please reach out — we’re always happy to help and will do our best to make it right 🤍

Contact Us

📧 northern.prints@outlook.com

🌐 northernprints.ca